Request Medical Help

How To Request Medical Help

You can make an appointment in the following ways:

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else. You can use the link on our home page to cancel an appointment or the link that is received at the time of the booking within the appointment reminder SMS message.

When We Are Closed

When the surgery is closed please contact NHS 111 by dialing 111 if you require medical advice or attention.

Walk-in Centre

NHS Walk-in Centres for minor injuries and ailments are located at Ashford Hospital (open 8.00am – 10.00pm last Admission 9.30pm. No children under two years after 8.00pm) in Woking (Tel: 01483 715911 ext 6209) and Weybridge (Tel: 01932 826013). A minor injuries unit at Walton-on-Thames Hospital can be contacted on 01932 220060.

The Ashford Walk-in Centre will deal with:

  • Cuts that need stitching or dressing and other minor injuries
  • Sprains and strains of muscles and joints
  • Minor bone fractures, for example broken ankles or wrists
  • Women’s health problems such as thrush and menstrual problemsHay fever, bites and stings
  • Removal of foreign bodies, eg small objects from children’s noses.
  • Minor burns and scalds
  • Minor head injuries in adults under 65 years
  • Coughs, colds and flu-like conditions that have not responded to self-treatment
  • Skin complaints such as rashes, sunburn, head lice, nappy rash

In a genuine emergency you should call 999. Chest pains and / or shortness of breath constitute an emergency.

Call 111 if:

  • You need medical help fast but it’s not a 999 emergency
  • You think you need to go to A&E or need another NHS urgent care service
  • You don’t know who to call or you don’t have a GP to call
  • You need health information or reassurance about what to do next

For immediate, life-threatening emergencies, continue to call 999.

Do You Need Medical Help Now?
You don’t always need a doctors appointment.
Extra Services Which Are Available To Help You Are:

1) GP video Consultation.

Download the App and consult with a Doctor in Minutes or book 7 days in advance. On Android devices click here: Android Doctor App or go to Google Play app store, search on “Livi NHS GP Appointments” and download.

To down load the app on IOS Apple Device go to the App store on your Device, search for Livi app and download.

For further background information see website :www.livi.co.uk . Service is from 7am to 10pm Mon to Fri and 9am to 4pm Sat to Sun.

2) Visit your Pharmacy

The Community Pharmacy service (CPCS) enables NHS patients to see a community pharmacist when they have a minor illness or need an ’emergency supply’ of a medicine without seeing a doctor first. To use the service call NHS 111 and ask to be referred.

For further information click on the link: CPCS . Alternatively you can simple ask your pharmacist for help and advice too.

3) Surrey NHS 111 Service

Dial 111 at anytime to access doctors, nurse, pharmacists, mental health, dental nurses and paramedics for urgent but not emergency medical help.

4) Urgent Treatment Centre at St Peters Hospital

The UTC treats all minor illnesses and injuries requiring immediate care, where patients do not need care in an A&E department. Open 8am to 2am with GP’s available. You can call NHS 111 for an appointment or just turn up.

5) Ashford walk in Centre

Provide a wide range of services aimed at the treatment of minor injuries/ illness, as well as the improvement of the health and well-being of the local community. Open 8am to 8pm every day. Just turn up or call 01784 884 000 or email or Surrey.wics@nhs.net (not medical matters).

Website: www.cshsurrey.co.uk/ashford-walk-centre

Home Visits

Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 10:00.

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to assess if a house call is required.

You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.